Frequently Asked Questions
Everything about ordering, delivery, revisions and add-ons — answered.
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General
What is this?
At Songlorious, we create professional, personalized songs for any occasion.
We rely on the talents of real singers from all around the world. Our personalized songs are created through collaborative effort between their amazing voices, our in-house songwriters & producers, and some generative music technology.
You choose a genre, mood, and length for the song.
You pick an artist voice you like, & tell us any and everything that you want the song to be about!
Our songwriters will craft lyrics that suit your story with care. Then, using the artist's voice you chose, our producers create a one-of-a-kind a song for you, using a mix of generative technology along with real voices. The producer will also manually mix and master your song.
Your song will be ready to download by the date you selected! (1-4 days).
The most popular reasons people buy a song are:
Anniversaries
Weddings (walking down aisle, first dance, father-daughter dance, etc)
Birthdays
Proposals
Corporate Events
Family Legacy songs (for or from parents, future grandchildren, etc)
"Just Because" love songs
Vacation anthems
New Baby/Lullabies
Loss/In Memoriam songs
Business Jingles
Is this created by real artists or by artificial intelligence?
Songlorious is human-led, artist-driven, and technology-assisted.
Every song starts with a real songwriter and producer who carefully crafts and shapes your story. Our team writes and refines the lyrics, makes creative decisions about tone and emotion, and reviews every detail before delivery.
We use advanced music technology, including AI-assisted tools, as part of our production process, much like modern studios use software, synthesizers, and digital instruments. These tools help us iterate efficiently and explore creative possibilities, but no song is ever delivered without human direction, approval, and hands-on refinement.
The voices in our catalog are based on real human singers who have chosen to collaborate with us. Their voices are used with permission, and they are compensated for their work. Every final track is reviewed, edited, and polished by a human producer using professional audio software.
In short: Songlorious does not sell one-click AI outputs. We deliver custom songs created through a collaborative process where real people lead the creativity and technology supports the execution.
I already ordered. Where is my song?
Sign in here using the email you used when you placed your order. You will find your Songlorious Dashboard, where your song will be listed (as well as any other songs you have ordered in the past). There, you can check on your songs' progress, and listen to them once they are finished!
If you're having trouble, you can use the chat feature to get help, or email us at gloriousanswers@songlorious.com
What happens after I order?
Your song moves through four steps, and you can follow it on your song page — each step shows what is happening and when it ends.
- Your details. Add to or change anything about your song. Next Day 4 hours, 2-Day 12, 3-Day 20, Standard 24. Tell us you’re finished early and we start early.
- Writing your lyrics. Your story becomes a song. This usually takes a few hours.
- Edit your lyrics. We email you the finished lyrics. Read every line and reword anything you like, at no cost. Next Day 8 hours, 2-Day 10, 3-Day 15, Standard 20.
- Recording your song. Your song is created by your producer, then mixed and mastered by hand.
Finishing a step early never changes your delivery date — it just gives your artist more time. Your song still arrives by 11:59PM Eastern on the date you picked.
Can I use my own lyrics?
Yes! Choose “Use my own lyrics” on the Create My Song page, paste them in, and your artist will sing them as written.
Each song length holds a set amount of lyrics:
2 minutes: up to 1,800 characters
3 minutes: up to 2,400 characters
4 minutes: up to 3,000 characters
5 minutes: up to 3,600 characters
6 minutes: up to 4,200 characters
Everything in the lyrics box counts toward the limit, including spaces, line breaks and labels like [Chorus]. If your lyrics are longer than the length you picked, we’ll show you the length that fits before you pay. Lyrics over 4,200 characters need to be shortened.
Please leave notes for the artist out of the lyrics box. You can add those in your Songlorious Dashboard right after you order.
For copyright/licensing reasons, any lyrics you submit MUST be written and owned by you, the person placing the order. See our Terms of Use.
Do you do cover songs?
Due to copyright laws, every song we make must have an original melody and original lyrics. We cannot do cover songs (including parodies).
We may be able to make a song with a similar style or feel to the one you have in mind, if we have an artist who excels in that style. Use our chat feature or email gloriousanswers@songlorious.com with any special requests of this kind, before you place your order.
How long should I make my song?
That depends on your budget, occasion, and how many details you want included in the song:
Three-Minute Songs
Are our most popular option.
Start at $250.
Contain three verses (or two verses & a bridge), and a repeated chorus.
Hold up to 2,400 characters if you bring your own lyrics.
Have plenty of space for capturing a lifetime of memories, future dreams/plans, or telling a dynamic story in the lyrics.
Give the song time to rise & fall in emotional ways--just like a story or movie. Most popular music stays around the three-minute mark for this reason.
Two-Minute Songs
Start at $200.
Contain two verses and a repeated chorus.
Hold up to 1,800 characters if you bring your own lyrics.
Have space for including lots of details in the lyrics.
Are great for people on a budget who still want a meaningful song.
Four-Minute Songs
Start at $295.
Contain four verses (or three verses & a bridge), and a repeated chorus.
Hold up to 3,000 characters if you bring your own lyrics.
Five- and Six-Minute Songs
Start at $345 (five minutes) and $395 (six minutes). Tap “Need a longer song?” on the Create My Song page to see them.
Contain five verses (or four verses & a bridge), or six verses (or five verses & a bridge), and a repeated chorus.
Hold up to 3,600 characters (five minutes) or 4,200 characters (six minutes) if you bring your own lyrics.
Can I use my song for my brand or business?
Our standard rights/licensing agreement is for Personal Use only: listening in a private setting with friends & family, sharing on private social media channels, or listening at un-branded events like weddings.
We do offer a Commercial License add-on; we have made many songs for businesses, corporate events, influencers' blogs, non-profits, etc!
The Commercial License will give you complete license to use the song as you wish.
Legally, this is required if:
You are purchasing the song on behalf of a brand or business.
You intend to use the song to promote a brand or business.
You intend to play or perform the song at an event for a brand or business.
You intend to play or perform the song at a public event.
You intend to publish the song on a social media account for a brand or business.
*Brands and businesses include Personal Brands (i.e. influencers, YouTubers) and non-profits.
*This is a non-exhaustive list; a Commercial License may be required for other occasions.
Using your song in any setting that is not Personal Use, without obtaining a Commercial License, is an illegal violation of our Terms of Use, and an illegal violation of the artist's copyrights.
If we notice that a song's content implies that it may require a Commercial License, we will send you an invoice, and halt progress on the song until the invoice is paid.
Try Before You Buy
How does Try Before You Buy work?
When you order your song using the Try Before You Buy option, you only pay 50% of the full cost of a song.
When your artist completes your whole song, you will have access to the entire lyrics & a segment of your song (approximately 30 seconds--enough to know that you will love it!).
Then, you will be able to decide if you want to unlock the rest of the song by paying the remaining balance.
Your lyrics are settled well before this: we email them to you while your song is still being written, so you can read every line and reword anything you'd like before your artist records a note.
Can I get a revision if I don't like the snippet?
Your lyrics are approved by you before your artist records, so by the time your snippet arrives the words are already the ones you chose.
If something about your snippet doesn't match what you ordered — a name spelled wrong, details that aren't right, a glitch in the recording, the wrong genre or the wrong voice — click "Something's wrong with this song" on your song page. We'll fix it free, and you don't need to pay your balance first.
If you'd simply like something different — another feel, a different tempo, other wording — that's a revision. Approve your song and pay the balance, and you'll have 72 hours after your full song is delivered to request one.
Your song page always shows the options available for your song.
How long does it take for the full song to be ready after I pay?
Your snippet and full song will both be ready by the date you originally selected in the order. You will only have to pay the remaining balance to unlock the full song instantly.
Song Delivery
How will I receive my song?
When your song is ready, you'll receive an email to let you know!
The email will contain a link to a sharable, custom web-page on our site. There, you can listen to your song, have unlimited .mp3 downloads, and read your song's lyrics.
If you purchased the Streaming add-on, it will be available within 10 days of your song's delivery
If you purchased the Cassette-Shaped USB add-on, it will be delivered within 2 weeks of your song's delivery.
How long will it take to receive my personalized song?
Our standard delivery time is 4 days, but can get your song sooner for a fee. On the Create My Song page, you can pick the date you want to receive your song.
Our delivery times are as follows:
4 Days: Free
3 Days: $20
2 Days: $35
Next Day: $85
If you purchase(d) these add-ons, they arrive the same day as your song:
Commercial Use
These add-ons arrive as follows:
Streaming: Available on streaming platforms within 10 days after song's delivery.
Cassette-Shaped USB drive: Arrives within 2 weeks after song's delivery.
How long will it take to receive my add-ons?
These add-ons arrive the same day as your song:
Backing Track
Commercial Use
These add-ons arrive as follows:
Streaming: Available on streaming platforms within 10 days after song's delivery.
Cassette-Shaped USB drive: Arrives within 2 weeks after song's delivery.
Cassette-Shaped USBs
Help! You sent me a Cassette, but I ordered a USB.
We do not send cassettes!
Our USB drives look like cassettes, even including a classic cassette-style case.
The colors on your Cassette-Shaped USB may be slightly different.
I got a Cassette-Shaped USB with my song. When will it arrive?
We offer free shipping, using standard USPS.
In the US, our shipping typically takes 3-5 business days from day of song completion.
International shipping can take 1-2 weeks from day of song completion.
What is the return policy on the Cassette-Shaped USB drive?
You cannot return a USB drive once ordered, because they are customized with your order's details.
In the rare case that your USB is defective, you can reach out to us within 7 days of delivery, & we will replace it after you have sent it back to us.
Email gloriousanswers@songlorious.com for help with a defective USB drive.
I ordered a revision, but already purchased a Cassette-Shaped USB. How can I get my new song on the USB drive?
In the case that there are any changes made to your song, but the USB is already sent, it is up to you to download the song, and upload it onto the USB.
All you have to do is:
Download the updated song from your custom Song Page
Plug in your USB drive to your computer, and open the folder.
Add the updated song MP3 file into the 'Cassette' USB's folder. Most computers can do this by drag-and-drop.
Other Add-Ons
If I get Streaming, where will I be able to listen to my song?
If you purchase the Streaming option, your song will be distributed to the following platforms:
Spotify
Apple Music
iTunes
Instagram & Facebook
TikTok & Resso
YouTube Music
Amazon.com
Soundtrack by Twitch
Pandora
Deezer
TIDAL
iHeartRadio
ClaroMusica
Saavn
Anghami
KKBox
Boomplay
Due to distribution agreements outside our control, the song may limited from a few platforms in a few countries.
How long will it take for my song to be Streaming?
It takes about 10 days after your song is ready for it to show up on Streaming services.
Do I need a Commercial License?
Our standard rights/licensing agreement is for Personal Use only: listening in a private setting with friends & family, sharing on private social media channels, or listening at un-branded events like weddings.
We do offer a Commercial License add-on. We have made many songs for businesses, corporate events, influencers' blogs, non-profits, etc!
The Commercial License will give you complete license to use the song as you wish.
Legally, this is required if:
You are purchasing the song on behalf of a brand or business.
You intend to use the song to promote a brand or business.
You intend to play or perform the song at an event for a brand or business.
You intend to play or perform the song at a public event.
You intend to publish the song on a social media account for a brand or business.
You intend to publish the song through a distributor.
*Brands and businesses include Personal Brands (i.e. influencers, YouTubers) and non-profits.
*This is a non-exhaustive list; a Commercial License may be required for other occasions.
Using your song in any setting that is not Personal Use, without obtaining a Commercial License, is an illegal violation of our Terms of Use, and an illegal violation of the artist's copyrights.
If we notice that a song's content implies that it may require a Commercial License, we will send you an invoice, and halt progress on the song until the invoice is paid.
Changes, Revisions, & Refunds
I just placed my order. Can I make changes?
Yes. After you order you have a set window to add to or change any of your details — your story, your must-haves, the mood, even your artist. How long depends on the delivery speed you chose:
- Next Day — 4 hours
- 2-Day — 12 hours
- 3-Day — 20 hours
- Standard 4-Day — 24 hours
Go to your song page and press Edit My Order. If everything is already right, press “These details are final — start my song” instead and we’ll begin straight away, which means your lyrics reach you sooner.
Once that window closes we start writing. Your next chance to change anything is when we email you the finished lyrics to read through, before a note is recorded.
Can I change the lyrics before my song is recorded?
Yes — and this is the best time to change anything.
While your song is being written, we email you the finished lyrics with a link to read them line by line. You can reword any line you'd like, as many as you'd like, at no cost. Each line needs to stay within about three words of its original length so it still fits the melody.
If you change a line that repeats in the chorus, we'll ask whether you'd like it changed everywhere or only in that one place.
The link stays open for a set window — the page shows a countdown — and closes partway through your delivery time so your artist has time to record. Once you approve, your lyrics go to your artist exactly as you left them.
What if I want a revision?
Before your song is recorded, we email you the finished lyrics to read through. You can reword any line you like, as many as you like, at no cost. This is the best time to get the words exactly right, because nothing has been sung yet.
After your song is delivered, you have 72 hours to click "Request a revision" on your song page.*
Anything that doesn't match what you ordered is our mistake, and we fix it at no charge. This includes:
A song that doesn't meet the length minimum
A bad quality recording (glitches/cut-ins or cut-outs/accidental distortion/song too quiet)
Vocals that are not on-key
Lyrics that don't contain your four must-haves, or story details that are not accurate to what was written in your order.
Any other change is a revision and carries a fee based on how much work it involves. We'll review what you've asked for and come back to you with the cost before we do anything. You can also reach us on chat or at gloriousanswers@songlorious.com.
*Why the deadline? Raw, editable song files are very large, so our producers cannot keep them available on their computers for long periods of time.
Can I get a refund?
Every song is custom made to-order and cannot be reused by another customer, so unfortunately we cannot offer refunds.
If you paid for the song in full and would like to cancel your order, you may do so within 24 hours of placing the order, minus a 35% service and processing fee.
If you purchased the Try Before You Buy option, you cannot get a refund on the initial payment. This option was created so that you could hear some of your song before paying full price.
Music is highly subjective, and sometimes there is something that the customer just doesn't enjoy. We handle this on a case-by-case basis. Here are things that we promise to deliver:
Good-quality recording (no glitches/cut-ins cut-outs/accidental distortion/song too quiet)
Song meets the ordered length
Vocals are on key
Lyrics contain all of your four most-important things, and some of your story details, accurate as to how they were written in your order.
If we do not deliver the above, and you let us know within 1 week of the song's delivery, we will fix the issue at no charge!
General
Can I review the lyrics before my song is recorded?
Yes. Before your artist records anything, we’ll email you the finished lyrics to read through.
If a line isn’t quite right, you can tap it and write the words you’d rather hear. You’re writing the actual lyric rather than a note about it, and each line needs to stay close to the same length so it still fits the melody. If the line appears in the chorus, we’ll ask whether to change it everywhere or just that once.
There’s a window to make changes, shown on the page as a countdown. Once it closes your artist records what’s there — so if you’re happy with the lyrics as they are, you don’t need to do anything at all.
Still need a hand?
Use the chat bubble in the corner and a real person will answer, or email us at gloriousanswers@songlorious.com.